Warranty Support
We’ve Got You Covered
At The Bus Center, we take the guesswork out of warranty coverage by helping you understand your plan, file claims, and stay compliant with proper maintenance.
Standard Warranty Coverage
Covers defects in materials or workmanship during the standard term of ownership. Includes base protection from major OEMs.
- Protects against manufacturing defects
- Begins at delivery and lasts for the OEM-specified term
- Requires regular, documented maintenance
Chassis Warranty
Covers powertrain, drivetrain, suspension, and brakes provided by chassis manufacturers like Ford, GM, and Freightliner.
- Applies to engine, transmission, and related systems
- Administered by the chassis OEM
- Claims processed through The Bus Center for convenience
Body Warranty
Covers HVAC, structural components, doors, windows, and interior fittings provided by the body manufacturer.
- Includes coverage for body structure and finishes
- Protects HVAC, electrical, and interior components
- Supported by manufacturers such as Starcraft or Champion
Third-Party Components
Covers specialized equipment like wheelchair lifts, ADA systems, or auxiliary AC units supplied by partners such as Braun or MCC.
- Applies to installed add-on systems or mobility equipment
- Managed through each component’s OEM
- The Bus Center coordinates warranty routing for you
Keeping Your Coverage Active
Stay Covered with Proper Care
Routine maintenance keeps your warranty valid. Follow this checklist to avoid claim issues and ensure long-term reliability.
- Perform regular oil and filter changes based on OEM intervals
- Inspect brakes, suspension, and driveline systems on schedule
- Conduct HVAC system checks for both front and rear units
- Service wheelchair lifts and mobility systems as specified
- Perform 30-day leak and corrosion inspections per OEM guidance
- Keep documentation for all inspections and services
- Retain receipts or logs to show maintenance history
- Include VIN and mileage in every service record
Do you handle warranty repairs even if I didn’t buy the bus from you?
Yes. We can assist with warranty work on qualifying makes and models, even if your vehicle was purchased elsewhere.
What information do I need to start a warranty claim?
Provide your VIN, mileage, service history, and a description of the issue. Our team will guide you through the next steps.
How long does a warranty claim take?
Timing varies by manufacturer and issue type. Our team tracks each claim and keeps you updated from start to finish.
What’s the difference between warranty coverage and maintenance requirements?
Warranty repairs address manufacturer defects. Maintenance prevents wear issues and helps you stay eligible for coverage.
Can warranty repairs be done through mobile service?
In many cases, yes. We’ll confirm eligibility and coordinate with our mobile service network when possible
Do warranty claims get scheduled faster than regular service?
Warranty appointments are prioritized whenever possible, especially for safety-related issues or inoperable vehicles.
Do I need to contact the OEM directly to file a claim?
No. The Bus Center manages claim submission and communication with OEMs so you can focus on getting back on the road.
Our Warranty Specialists
Need Help with a Warranty Claim?
If you’re unsure about coverage or maintenance records, reach out to our warranty team. We’ll review your information before submission.
Financing Options
Schedule Maintenance & Repairs
